This is the cancellation policy for every tour, transfer and activity booked with Bayahibe Adventures. It is section 12–17 of our Terms of Use & Conditions, reproduced here for convenience; the Terms govern if the two differ.
- To change the reservation, the User can contact the Company under the Section «Feedback» but in any case no later than 24 hours before the date and start time of the activity.
- If you book and then cancel an Activity that will take place in less than 24 hours, there will be no refunds; however, we will offer to reschedule for free.
- No refunds will be issued to the User who fails to arrive at the pickup location on time and does not reschedule Activity in time. No refund will be issued if the User cancels a previously rescheduled activity.
- Activities may be rescheduled or canceled by third-party suppliers due to weather conditions or unexpected circumstances. We will notify you and work with you to reschedule. The Company is not responsible for such circumstances.
- Full refunds will be made to Users who purchased Activity that get canceled if the Users are not willing to accept other Activity, offered by the third-party supplier or reschedule it, and purchased Activity was canceled in 24 hours before the Activity date. Refunds will be sent to the same bank account as was used for the original order. Depending on your payment method, allow anywhere from 3-10 business days to get a refund.
- If the customer books and subsequently cancels their activity on the same day, we reserve the right to charge 20% of the booking amount.
To change or cancel a booking, reply to your confirmation email or write to care@bayahibeadventures.com with your booking number (BHA-…).